Privacy Policy

Last Updated: August 7, 2026

At Stagg IT Solutions, we respect your privacy and are committed to protecting your personal and corporate data. This Privacy Policy outlines how we collect, use, process, store, and safeguard your information when you use our Customer Relationship Management (CRM) Client Portal, visit our web properties, or engage with our technical, infrastructure, and digital services.

1. INFORMATION WE COLLECT
We collect information that you voluntarily provide to us, as well as data automatically generated during your interactions with our systems.
  • Personal and Business Identity Data: Full names, corporate titles, registered business names, business addresses, and Tax Identification Numbers (TIN).
  • Contact Information: Email addresses, telephone numbers, mobile numbers, and communication logs.
  • Technical Infrastructure Data: Physical site layouts, network configurations, server logs, IP addresses, browser types, device information, and system architecture details provided for IT or low-voltage installations.
  • Transaction and Financial Data: Billing histories, records of payment completions, order confirmations, estimates, and bank transfer or transaction references used for clearing your 50% mandatory down payment.
  • Project and Digital Assets: Source codes, website content, branding assets, graphic designs, and digital marketing data provided to us during application development or specialized design tasks.

2. HOW WE USE YOUR INFORMATION
Stagg IT Solutions processes your data strictly for legitimate business purposes, including:
  • Service Delivery: To configure, deploy, install, and commission hardware (CCTV, Smart Home Automation, Solar Systems, Structured Cabling, AV/PA systems).
  • Digital Operations: To build, test, and host your custom software, mobile/web applications, and execute managed cloud, IT support, or digital marketing services.
  • Account and Contract Management: To manage CRM client profiles, process transactions, deliver project updates, and verify project billing milestones.
  • Customer Support: To diagnose technical glitches, execute preventive/corrective maintenance, and manage Annual Maintenance Contracts (AMC).
  • Legal and Regulatory Compliance: To issue legally valid, Bureau of Internal Revenue (BIR)-compliant Sales Invoices through info@stagg.ph and comply with other regulatory obligations.

3. LEGAL BASIS FOR PROCESSING (GDPR & R.A. 10173)
We process your personal and corporate data under the following legal frameworks:
  • Contractual Necessity: The processing is required to fulfill our obligations under our service proposals or active agreements.
  • Legal Obligation: The processing is necessary to comply with relevant statutory laws (e.g., tax, corporate, or infrastructure regulations).
  • Legitimate Interest: To protect and secure our technical systems, audit CRM access trails, prevent cyber fraud, and maintain service performance.
  • Consent: Where required, we will ask for your explicit consent before processing your data for marketing or newsletter distributions.

4. DATA SECURITY AND RETENTION
  • Security Framework: Stagg IT Solutions enforces enterprise-grade physical, technical, and organizational security protocols. All connections to our CRM portal use secure encryption protocols (SSL/TLS). Internal databases are protected by multi-factor authentication (MFA) and firewalls.
  • Access Control: Personnel access to your sensitive client layout documents, network architectures, and server configurations is strictly limited to authorized technicians, developers, and project managers.
  • Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, service your ongoing maintenance contracts, or comply with statutory financial and legal retention periods under Philippine law.

5. DATA SHARING AND THIRD-PARTY DISCLOSURES
We do not sell, rent, or trade your personal data. Your information is only shared under the following strict conditions:
  • Authorized Subcontractors: With third-party partners (such as domain registers, cloud hosting providers, or highly specialized logistics/engineering teams) who assist us in fulfilling your services. These parties are contractually bound to confidentiality.
  • Legal Mandates: When required by law, a judicial order, or a statutory agency (such as the National Privacy Commission or court subpoenas in Mabalacat City).

6. YOUR DATA PRIVACY RIGHTS
Under the Philippine Data Privacy Act and the GDPR, you are entitled to the following statutory rights regarding your personal information:
  1. Right to be Informed: You have the right to know how your data is collected and processed.
  2. Right to Access: You can request a digital copy of all personal info we store about you in our systems.
  3. Right to Rectification: You can request immediate corrections to inaccurate or outdated portal records.
  4. Right to Erasure (Right to be Forgotten): You can request the total deletion of your data from our active CRM systems, subject to legal and fiscal record-keeping carve-outs.
  5. Right to Object: You have the right to object to processing based on profiling or direct marketing purposes.
To exercise any of these rights, please submit a formal request to our designated Data Protection Officer at dpo@stagg.ph.

7. COOKIES AND TRACKING TECHNOLOGIES
Our CRM Portal and website utilize basic cookies to enhance user experience, preserve active user login sessions, and track platform performance metrics. You can disable cookies in your web browser preferences, though doing so may prevent certain interactive portal features from working correctly.

8. CHANGES TO THIS PRIVACY POLICY
Stagg IT Solutions reserves the right to update or modify this Privacy Policy at any time to reflect software updates, infrastructure changes, or legal updates. Any revisions will feature an updated "Last Updated" timestamp at the top of this document.